The Meggs Foundation

Family Support Services Manager

Charlotte, North CarolinaFull-time
$102,912 - $140,932 annually
About the Job
The Meggs Foundation is dedicated to providing financial assistance and compassionate support to young adults fighting cancer throughout the Greater community. Our mission is to ease the financial and emotional burden faced by patients and their families while creating meaningful support systems during challenging times.

Position Summary:
The Family Support Services Manager will oversee and coordinate support programs designed to assist young adult cancer patients and their families. This role is responsible for connecting families with financial resources, community services, emotional support programs, and advocacy resources. The ideal candidate is compassionate, organized, and experienced in family services, nonprofit support programs, or healthcare coordination.

Key Responsibilities
  • Develop and manage family support service programs for patients and caregivers.
  • Serve as the primary point of contact for families seeking assistance and resources.
  • Coordinate financial assistance applications and support services.
  • Connect families with healthcare, counseling, transportation, housing, and community resources.
  • Build relationships with hospitals, healthcare providers, nonprofits, and community partners.
  • Supervise support staff, volunteers, and program activities.
  • Maintain accurate records and ensure confidentiality of client information.
  • Assist with outreach initiatives, awareness campaigns, and family engagement events.
  • Monitor program effectiveness and prepare reports for leadership.
  • Advocate for the needs of young adults and families affected by cancer.

Qualifications:
  • Bachelor’s degree in Social Work, Human Services, Healthcare Administration, Psychology, or related field preferred.
  • Minimum of 3–5 years of experience in family services, nonprofit management, healthcare support, or case management.
  • Strong communication, leadership, and interpersonal skills.
  • Compassionate and empathetic approach to supporting families in crisis.
  • Excellent organizational and problem-solving abilities.
  • Ability to manage multiple cases and priorities effectively.
  • Proficiency in Microsoft Office and case management or database systems.

Preferred Qualifications:
  • Experience working with cancer support organizations or healthcare nonprofits.
  • Knowledge of community assistance programs and patient advocacy resources.
  • Bilingual communication skills are a plus.

Benefits:
  • Competitive salary.
  • Health and wellness benefits.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Meaningful work that positively impacts families facing cancer challenges.